About our kitchen:

Our kitchen does not use peanuts or peanut products. In accordance with section 81.08 of the NYC Health Code, we do not use partially hydrogenated vegetable oils, shortening, margarine or trans fat of any kind in our products. While our kitchen is not free from the presence of allergens like shellfish, tree nuts or wheat, we do use dedicated cooking tools and surfaces when preparing items with shellfish or tree nuts as well as items identified as gluten free in order to avoid cross contamination wherever possible.

Our food is packaged in bpa certified compostable materials.

How can I contact your team on the day of my order with any issues?

Our dispatch team (201) 528-3925 can be messaged on the day of your order with any issues or questions. Our delivery team will also message the point of contact number on the order with an ETA when the order is en route.

What if I need to cancel my order?

In the instance of cancellation, a full refund may be granted for cancellations made up to 48 hours prior to the date of your pickup or delivery. You can cancel your order by emailing our Customer Service Team. Any cancellation made less than 48 hours prior to the pickup or delivery date is not eligible for refund.

Food can also be donated to our food relief work en lieu of a refund.

What if I need to modify my order?

Please reach out to our Customer Service Team as soon as you know of a change to your order. We can accommodate many things, but we are far more effective with advance notice. We cannot remove items from your order or cancel items within 48 hours of your pickup or delivery date.

If you need to add on to your order - it’s simple! Just place a second order for the items you are missing, confirm the pickup or delivery service from your original order and in the “Special Instructions” section of checkout add the Order Number from your original order, Ex. “Please add on to order #412.”

Where is your kitchen located?

Check out a map of our kitchen location here. We are open for supply deliveries and catering order pickups only from 7:00 AM-6:00 PM daily. All other visits must be pre-arranged.

How far in advance do I need to place my order?

Please place orders 48 hours in advance of your pickup or delivery date and time. If you miss our order cut off, please reach out to our Customer Service Team as occasionally we are able to add last minute orders to our board.

What is included in my order?

Food is delivered service-ready with serving utensils and catering tags identifying the food and its ingredients. You can purchase catering supplies like plates, cups and cutlery on our platform before checking out.

Can I remove sales tax if I’m ordering for a tax-exempt organization?

Our platform does not allow us to customize sales tax for individual customers however we do honor tax-exempt status. Please email your tax-exempt paperwork to our Customer Service Team and we will refund all sales tax paid to the original method of payment within 1 business day.